How do I pair my Mio device to an app like Strava, MapMyRun, Endomondo, RunKeeper, or any other third-party smartphone app?

A: Make sure that your smartphone is compatible, and follow the steps below!


  1. Take both your smartphone and Mio device to a place at least 30m (100 feet) away from any other Bluetooth devices.


  1. Turn on heart rate monitoring on your Mio device, and place your Mio device within 1 meter (3 feet) to your smartphone—the closer the better!


  1. Make sure Bluetooth is enabled on your smartphone.

For iPhones, go to Settings > Bluetooth, and make sure that Bluetooth is 'On'.

For Android phones, open the Bluetooth settings menu on your device and enable the setting that makes your device visible to other Bluetooth devices.


Note: Pairing must be completed within the app settings, and not in your smartphone’s Bluetooth settings. Make sure that Bluetooth is enabled, but don't connect anything directly within the Bluetooth settings!


  1. Open the app that you would like to pair with and add your Mio device as a heart rate sensor. The setup process varies by app, but the option to add a heart rate sensor is typically found in the Settings menu. 


Repeat the above pairing process any time you use a new app. After initial pairing is complete, your Mio device will automatically be recognized each time you use that app.


Troubleshooting tip: Your Mio device can't connect to more than one app at a time. If an app can't find your Mio device, make sure to force close any heart rate monitoring apps (including Mio GO) that may be running in the background.